For years my wife and I had separate 1password accounts. Then, around the time we upgraded to 1password7, we also wanted to shift from personal to a family subscription so our two daughters also would have access. As I recall, I set up a new Family subscription and invited her to join it, which we did some months ago. We’ve been muddling along ever since in some confusion over multiple entries, and what is seen by whom in which vault etc. Today we compared notes directly, and realised that something is definitely tangled up in our account(s). Here’s a synopsis of what we see:
1. In my “Family” account, I have a “Private” vault. It says I am the only person who can access it - however, my wife clearly has also access to the same vault (and any changes she makes show up in mine, and vice versa). On her account it also tells her that SHE is the only person who can access the (same) Private vault — so clearly something is not right there.
2. Under my name, I also have a “Personal” account. However, my Personal account is frozen (I don’t need it anymore, and I haven’t paid to renew it since I shifted to the family account). I would like to delete the Personal account but cannot see any way to do so.
3. Meanwhile, under my wife’s name, she does NOT have a “Personal” vault. Instead, she sees a “Primary” vault “On iCloud”. This actually is private to her, as I cannot see it.
So in short, I have a “Private” account that is not private, and a Personal account that I do not want but can’t get rid of. What can we do to sort this out?
1Password Version: 7.3.2
Extension Version: Not Provided
OS Version: Mac 10.14.6 & iOS 12.4.1
Sync Type: iCloud