iPhone App will not unlock (gives error that master password is incorrect)

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stickshift
stickshift
Community Member
in iOS

I cannot get into the 1password iOS App. I can successfully log into 1password on my Mac, on my iPad, and on the 1Password web -- all using the same master password -- but the iPhone version gives me the 'fails to unencrypt' error.

I am running current OS version on iPhone and iPad (13.1.1), am a 1password subscriber. My iPad (where I can log in to 1Password) has not yet updated to version 7.4.1 of the 1Password app.

1Password Version: 7.4.1
Extension Version: Not Provided
OS Version: iOS 13.1.1
Sync Type: iCloud

Comments

  • Ben
    Ben
    Options

    Hi @stickshift

    I'm sorry to hear about the trouble. I suspect this may be a result of having a "Primary" (standalone) vault lingering on the iPhone, but that's just a guess at this point. You should be able to resolve this by uninstalling 1Password on the iPhone and then reinstalling it.

    Ben

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