Can't access recovered account

Newell
Newell
Community Member

As a family manager, I used the account recovery feature to recover my wife's account. She successfully can log in now, but ONLY on one device (her iPhone) via Safari browser interface. Neither the native iOS 13 app, our macOS app, nor the macOS web interface will accept her username/secret key/master pass combination.

I've also sent an email support request that has gone unanswered for 3 days


1Password Version: 7.3.2
Extension Version: Not Provided
OS Version: macOS 10.14.6
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Newell!

    Can you please let us know what ticket number you have so we can locate your message?

    Thank you!

  • Newell
    Newell
    Community Member

    Thanks @ag_ana ! My ticket number is #QTN-91876-887

  • AGAlumB
    AGAlumB
    1Password Alumni

    Thanks! I'll close this and we'll continue the conversation via email. :)

    ref: QTN-91876-887

This discussion has been closed.