New install on Windows 10, cannot sign-in to app

jackl4jackl4 Junior Member

I just installed the latest 1P on my new laptop running Windows 10 Pro. I am able to log into my 1P account through a web browser but when I try to log into the newly installed 1P app, it says, "Your sign-in address, email address, Secret Key, or Master Password is incorrect.

I know them to be correct. I copied and pasted the content to log in via a browser. Please help. Thanks.

1Password Version: 7
Extension Version: Not Provided
OS Version: Windows 10 Pro
Sync Type: Not Provided
Referrer: forum-search:New install on Windows 10, cannot sign-in.


  • kaitlynkaitlyn

    Team Member

    Hey @jackl4! Can you try signing into your account at Once signed in, you should see a pop-up on the right that asks if you'd like to add the account to 1Password X. Go ahead and click the add button there. Let me know how it goes.

  • jackl4jackl4 Junior Member

    Hi Kaitlyn. Thank you for a fast response. I found out it was my VPN that was the problem. As soon as I turned it off, I was able to login and get setup.

  • kaitlynkaitlyn

    Team Member

    Good to know, @jackl4! I'll keep that in mind in case I see anyone else run into a similar issue. Thanks for sharing that with me, and I'm glad you were able to get things resolved. :)

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