My 1Password Windows browser extension is grayed out when I use Firefox.... please help

Extension is grayed out using Firefox browser. I've tried reinstalling and updating to latest versions of both extension and browser. Nothing seems to work. Using Firefox version 69.0.3 (64-bit)

1Password Version: 7.3.712
Extension Version:
OS Version: Windows 7 Home Premium
Sync Type: 1Password for families
Referrer: forum-search:1password extension not working


  • edited October 2019

    Using the installation function from the 1Password app to install browser extension.

  • ag_anaag_ana

    Team Member

    Hi @alex_entenman! Welcome to the forum!

    We will be happy to help you with this. I noticed that you also sent us an email about this issue. So we don't duplicate the answers, we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: HJV-99771-828

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