1password not loading on ios 13.1.2

edited October 14 in iOS

i tried to use 1password to enter the Apple id for the itunes from the setting menu as i have the 2 apple id . by the time i sign out and use 1password to enter the second time , i pressed on 1 password fail to load until i reboot the phone to get it resolved

when the second time i launch 1password it looks the app tries to launch but i do not see anything


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • if i opened the app separately it works

  • BenBen AWS Team

    Team Member

    Hi @David Cher

    It doesn't appear iOS 13.2 has been released yet. Are you using the beta? If so, are you also using the beta of 1Password?

    Ben

  • edited October 14

    sorry 13.1.2. typo error

  • BenBen AWS Team

    Team Member

    @David Cher If you turn off Touch ID / Face ID in 1Password under Settings > Security does it then work?

    Ben

  • do you mean i use the user name and password on entering intunes instead of 1password ?

  • BenBen AWS Team

    Team Member

    No, I mean if you turn off Touch ID (or Face ID) for accessing 1Password and enter your Master Password instead, does this work as expected?

    Ben

  • edited October 15

    yes that works . it seems this only happening if you are using 1password on the settings -> itunes login . then if happens, i would need to reboot the phone to get it fixed. otherwise it will fail to load from the keyboard.

  • BenBen AWS Team

    Team Member

    Thanks for confirming @David Cher. It appears this may be fixed in the iOS 13.2 update that is upcoming. If the problem persists after that update is released please let us know.

    Ben

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