Secret Key

Welcome to the forum, @lramsey47! So, it sounds as if your users may have downloaded 1Password 7 for Mac, because the Secret Key to which you're referring is a part of 1password.com account/memberships...and if you haven't signed up for a 1Password membership at the main 1Password sign-up page, you won't have a Secret Key. But you should also not be asked for one, if you're running 1Password 6 for Mac and syncing via Dropbox.

Do your users use Safari as their primary browsers? And if so, did these users perhaps recently upgrade to the new Safari 13? The type of browser extension which was current when 1Password 6 for Mac was the current version has been replaced by a newer format, and Safari 13 requires the new format, meaning 1Password 6 for Mac will not work in Safari 13.

If your users were syncing their data via Dropbox, they should be able to just re-link a newly-installed copy of 1Password to the Agile Keychain or OPVault in Dropbox...up to Dropbox's 3-device limit for free accounts. And 1Password for Mac makes daily backups of your data for you, so previous versions can be restored if necessary. The first thing to do is find out if they upgraded to 1Password 7 for Mac or Safari 13. Let me know what you discover.

@lramsey47

And are you recommending Teams or Business?

That would really depend on your needs. You can view a comparison here:

https://1password.com/teams/pricing/

But also our business team would be happy to discuss your needs with you so they can point you in the direction of the best option for your organization. They can be reached direct at business@1password.com.

can you set a "default" vault on a user? So if we got business, Admin could set up three vaults? One for the assistant, one for the other users that the assistant could access to keep everything up to date for them?

I'm not sure I understand the question about a "default" vault. Could you elaborate?

Each team member gets their own Private vault by default. No one else can be given access this vault. There is also a built-in Shared vault, by default, which is accessible to the entire team. The Shared vault can be deleted if it isn't desired. Additional vaults can be created and shared with team members:

Create, share, and manage vaults in your team

Guests on the other hand only have access to a single shared vault which they are invited to. They do not receive their own Private vault, and do not have access to the built-in Shared vault (unless that is the one vault that is shared with them).

Does that help? Please let me know.

Ben

@lramsey47

By default, I mean when a user goes to save a new password, I would assume it would default to their private vault. Can that be changed so that by default it would save in another vault of their choosing?

Yes. You can set the default vault for saving items to any vault you have write access to, in 1Password > Preferences > Vaults:

To confirm, with Teams you can create other vaults and set permissions for users of the team correct?

Yes

Hope that's helpful!

You're very welcome @lramsey47. :)

Ben

@lramsey47,

We generally would not recommend mixing and matching membership and standalone but it can be done. For what it's worth... sharing 1Password data via Dropbox is no longer supported, so the sooner you can get off of that arrangement the better. :)

Can I upgrade her first to get things set up and upgrade the other users down the road?

Yes, you could do that.

The issue is that they travel pretty much constantly but we need to get the assistant upgraded so she can get things rolling again since the upgrade of Safari she is struggling.

Understood. :+1:

Ben

@lramsey47:

Here is our guide on how to migrate data to a 1Password.com account. I hope this helps!