1Pass popup freezing iPad

terry123
terry123
Community Member

Recently got a new iPad 7th gen brand new and downloaded 1pass right away.
I use 1pass on PC and android and 1pass has been great for me so far.

But for the iPad, it doesn't seem to work properly.
When i touch the username and password on any apps, "saved password" shows up on the iOS keyboard.
I press it and choose 1pass option.
Once I provide my touchID, the screen freezes and the machine does not recognize any touch inputs.
After about 3 seconds, I can vaguely see an almost transparent popup outline just about the size of the regular 1pass popup.

I have restarted the iPad, but the problem still persists.
The app itself works great.
The popup feature works fine within the Chrome app.
Does not work on other standalone apps.
If I go into the Chrome app, spotify login works fine;
If I use the standalone spotify app, the problem exists


1Password Version: 7.4.2
Extension Version: Not Provided
OS Version: iOS 13.1.1
Sync Type: Not Provided

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