Touch ID unlocks on old phone but new phone requires Master Password

PamelaSherwood
PamelaSherwood
Community Member

I’m replacing my phone but 1Password on my new phone is asking me for a master password that I can’t remember. I’ve tried everything. I uninstalled app from new phone but it still wants Master. While I can still access passwords on old phone via Touch ID, how can I move, export or print so I don’t lose them when I turn this old phone in? I can’t export if I can’t remember my master. I can’t change my master if I can’t remember my master

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