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Can I go from a family account to individual?

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AlanMallett
AlanMallett
Community Member
in Memberships

I've been using 1Password for years. I recently set up a subscription to be able to continue using 1Password 7 (my account had been 'frozen').
However, after making payment on a single 12 monthly basis, I realised that my original purchase, years ago, had been set up as family account and I've ended up paying the higher fee. I definitely don't need a family account. An individual account would suit my needs fine.
Is it possible to 'convert' my family account to an 'individual' account and receive a credit for the overpayment? If so, what do I need to do?

1Password Version: 7.3.2
Extension Version: 4.7.5.90
OS Version: MacOS Catalina 10.15.1
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @AlanMallett!

    We will be happy to help you with this. I noticed that you also sent us several emails about this issue. So we don't duplicate the answers, we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: NSJ-58748-586

  • AlanMallett
    AlanMallett
    Community Member
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    Thank you. Apologies for the duplication but I was unsure my previous emails had made it to the right department.

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    No worries at all! We will get back to you as soon as we can :)

This discussion has been closed.