Read first: Previous version support information

FIrefox 1 Password extension not working anymore

Options
pkKCON
pkKCON
Community Member
edited November 2019 in 1Password 7 for Windows

Hello,

It seems something is broken with the Firefox extension on Windows. I can see the icon, extension installs without problems. Just can't click it. Nothing happens.

Using most current Firefox (70.0.1 (64-bit)), most current application and extension version.

I worked without problems, until today. Must have been a firefox or extension update. Chrome extension is still working.

Reinstalled Firefox, 1 Password and extension with multiple reboots, no luck.

Firefox extension debugging reveals this warning:

Any ideas?

best regards,
Philip

1Password Version: 7.3.712
Extension Version: 4.7.5.90
OS Version: Windows 10
Sync Type: Hosted

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @pkKCON: That extension hasn't been updated in a long while, and it cannot nuke itself the way it appears to have been there. :) If you're not doing it, something no your system is, so it would be good to figure out what that is and deal with it appropriately -- likely with fire. :lol: But you may be able to work around whatever it is temporarily by removing the damaged extension, downloading a new one in another browser, and dragging it to Firefox:

    https://1password.com/browsers/firefox/

    This kind of problem is most common with "security" software that messes with the browser, its files, and/or ability to securely install extensions. However, another thing I see with Firefox regularly is a damaged profile, so it may be worth creating a clean one:

    https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

    Let me know how it goes. :)

This discussion has been closed.