Hi, somehow my 1password account has been deleted. I no longer have access to my passwords

I can no longer access my 1password for families account. My account has been deleted from all of my devices. I no longer have access to any of my information (both Mac and iOS).


1Password Version: 6.8.1
Extension Version: Not Provided
OS Version: Sierra
Sync Type: 1password families
Referrer: forum-search:account deleted

Comments

  • Corey_CCorey_C

    Team Member
    edited September 2017

    Hey there @manycc :)
    Well that certainly isn't good. You no longer have access on any of your devices? Do you, per change, have your emergency kit handy? That should have all the information required to regain access to your account.

    More information about your emergency kit is here

  • I do have my emergency kit - I've tried to login but I'm told that my account has been deleted. I've since found out the 1Password for families owner has accidentally deleted my account.

    Can it be recovered?

  • Corey_CCorey_C

    Team Member

    Unfortunately, no. As far as I'm aware deleted accounts are gone forever. :(

  • Well, that's pretty inconvenient. You can be sure I won't be using 1Password in future

  • mikeboremikebore Junior Member

    That seems a bit unfair on Agile! I would blame your families account owner for deleting it!

    How about getting your own account?

  • FrankFrank

    Team Member
    edited September 2017

    Hi manycc - I'm sorry for the troubles and I'll be happy to help out. Unfortunately we have very little control in this type of a situation. I would recommend reaching out the account owner and they will be able to better assist you. I also sent you over an email and I'll do my best to help from there. Talk to you soon :smile:

    ref: KRF-51825-174

  • I am having pretty much same issue. wanted individual account was set up with family so I deleted hoping to start over. When I go to sign up again it has me put my email address in then indicates I already have account and go back and select it, when I do it tells me that account is deleted?? How do I start over? Agile really needs to make it easier to set up 1Password.

  • One thing could help you (if you have really deleted your account with the same e-mail address. When you are on the login web page, have you the Choose account list? If so, try Edit list and remove the account from there. Then you should be able to create a new account.

  • brentybrenty

    Team Member

    @dennis102: It sounds like the problem is that we made it too easy and you signed up for the wrong thing as a result. ;) Anyway, if you go to https://start.1password.com and don't want to use an existing account, you can simply click "Create a new account" at the bottom and set that up. If you paid for the old account before deleting it, please send an email to [email protected] with the details so we can give you a prorated credit on the new one. Cheers! :)

  • Thanks for the response, I tried creating new account but get this message.
    "An account with this email address already exists." I just keep going round and round?

  • brentybrenty

    Team Member

    @dennis102: Then you'd need to delete the old account, which you yourself created, first:

    1. In a web browser, go to https://start.1password.com/support , enter the account's email address, and click "Continue"
    2. Click the blue button in the email you receive to view your account(s)
    3. Click the account you want to delete
    4. Scroll to the bottom of the page, and click "Delete Account" to confirm.

    Only do that if you do not need anything in the account though, or if you cannot access it anyway because you've locked yourself out permanently.

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