The road that has got me where I am:
I have used 1Password for several years, starting on an iPhone 6. I used the standalone app back before it required a sub. I switched phones twice since then, once to a Galaxy S8, and again to a Pixel 3XL. Each time I jumped I just ported the app over and it continued to work. I never had a subscription, everything worked perfectly. A friend of mine offered me the subscription a year ago during the free Thanksgiving promo and I was curious to try some of the features so I used it.
When I logged in, it was apparent none of my vaults with the online account were syncing with my phone account. I could only see my logins/notes on my phone, not in the browser or other devices. I tried following the instructions to port all my data over but couldn't get anything to work at the time and just forgot about it. I renewed my sub recently and was determined to figure out how to port my data because I want to use it for a work device and a personal PC. So today while messing with it to try to get it ported over, I was trying to flip back and forth between vaults on my phone to copy the logins over and when I swapped to my online vault and then back to my phone vault everything is gone. Nothing is there. I've lost ~80 logins and notes. There was no prompt or anything asking to delete, or any type of confirmation that it would do so, it just disappeared and I can't get back to it.
All the while I have been syncing to my dropbox (I also have a backup of this dropbox folder JIC) however I don't see any way on the browser addon OR on the app to import from dropbox or anything like that. I submitted an email but I haven't heard back. 1Password has become a part of daily life, but I am locked out of so much stuff right now! Please help!
1Password Version: 7.3.4
Extension Version: 1.16.2
OS Version: Android 10
Sync Type: Dropbox