I'm getting this message on both my Android devices but not on the Mac. All cards have future dates

All my credit and debit cards have future expiry dates yet !Password shows the Expired message. When I look at these on my iMac I do not see this message.


1Password Version: 7.3.4
Extension Version: Not Provided
OS Version: Android 9 on tablet, 10 on phone
Sync Type: Not Provided
Referrer: forum-search:"This credit card expired" message

Comments

  • andiAGandiAG

    Team Member

    Hi @RoddersGB, I'm not seeing this myself. Could you try editing the card and re-entering the expiry date. After saving does it still show as expired?

  • I tried this yesterday and again just now. As the expiry date is already correct when I re-enter it and save I get a No Change message with a green tick and it still shows as expired.

  • andiAGandiAG

    Team Member

    Thanks for the update, could you try changing the date and saving that change? Then do the same again, and put the correct date back in? Any different?

  • I had already tried this and have tried a couple of more times but still with the same outcome.

  • brentybrenty

    Team Member

    @RoddersGB: If you create a brand new Credit Card item with the correct information, what happens?

  • I created a new record for one of my cards and it's done exactly the same, stating that the card expired on 1 July 2019 when it actually expires end of May 2020.

  • periperi

    Team Member
    edited December 2019

    Hi @RoddersGB. If you try to edit any other type of item, do you see the No Change message, or is that just when editing a Credit Card?

  • I just tried editing a login item - I deleted the last character of a password them retyped it and it saved successfully with the green tick and then promptly synchronized.

  • periperi

    Team Member

    @RoddersGB I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/109365/im-getting-this-message-on-both-my-android-devices-but-not-on-the-mac-all-cards-have-future-dates#latest
    • Your forum username: RoddersGB

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

  • Diagnostics sent and I have received this support ID:

    [#HVY-96739-596]

  • periperi

    Team Member
    edited December 2019

    Thanks, @RoddersGB. I've found your message and we'll get back to you over email soon!

    ref: HVY-96739-596

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