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Account is frozen - don't know who the owner is

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daniellesilvestro
daniellesilvestro
Community Member
in Memberships

Hi, our team 1password account has been frozen (presumably due to subscription issue)
I am a manager on the admin side but we don't know who our primary account owner is. It could be someone who has left, so we can't access any information about billing and re-subscribing.

Can you help identify / transfer over the powers so that we can unfreeze our account?

We have lots of unhappy team members unable to access passwords!

Thanks so much
D

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben
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    Hi @daniellesilvestro

    I'm sorry to hear about the difficulty. Please reach out to us at support+forum@1password.com from the email address associated with your account within the 1Password membership. When you email in you should get an automated reply from BitBot with a support ID. To verify your email address and expedite a response to your email, please post that support ID here.

    Thank you.

    Ben

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