Password generator in Firefox appears with a blank screen

You'd think it would cause more universal trouble, @jchaban, but usually it's one window. Two at most. This solution is born less of a deep technical understanding of the problem, though, than it is of long experience of this being the issue every single time. As I said, it isn't uncommon and I have a long list of white windows I've gathered all of which have been the result of the display driver. Or, technically, the graphics subsystem having an update that broke compatibility with the display driver, but it's a wash in the end as the driver is the only thing we as users have any control over. All the same, I can at least give you a rundown of what I know.

1Password uses Windows Presentation Foundation to render its UI. WPF relies on your display driver to render that UI and renders different elements differently, so it's not that it is having trouble rendering 1Password generally, it's likely having trouble with one particular element that's part of the password generator. If the issue is with an element that's present on multiple pages – say an icon border or the formatting for a link – then you might see this on more than one page. But for whatever reason, I'll see it with something very specific more often than not. With the password generator, I'd guess the issue is with the sliders shown – those aren't anywhere else – but that's just a guess and unfortunately a guess is the best we can really get in this situation. There's nothing that can tell us exactly what is causing the rendering problem. We have only our own reasoning skills and experience to rely on it.

It is a bit odd the Chrome and Firefox are behaving differently. If you happen to be using two different extensions in the different browsers – 1Password X in Chrome vs. 1Password extension (desktop app required) in Firefox – that could explain the difference easily enough but the password generator is in two very different places in the two extensions so I suspect that's something you'd notice out the gate. All the same, it's worth a check – a right-click on the 1Password icon in each browser will show you the full name of the extension in the context menu. Assuming I'm correct that you're using 1Password extension (desktop app required) in both, I asked one of our development team what might cause the difference and he said that Chrome and Firefox launch 1Password differently. Although this window is native – it's part of the desktop app and not rendered by your browser so should be the same in both – that difference in how that process starts could lead to differing behavior.

I'm certainly open to the fact that, specifically in your case, this could be something entirely different. But, given that long experience of this being graphics drivers every time, I want to rule that out first. It's always best to start with the usual suspects before moving on to something not seen before. So, to that end, you can find drivers for that Intel adapter here:

https://www.intel.com/content/www/us/en/support/products/88355/graphics-drivers/graphics-for-6th-generation-intel-processors/intel-hd-graphics-520.html

The download links are near the bottom with the Windows 10 driver listed first. This one looks to have been updated on the 18th, so that timing points to some likely issues that arose around the time of the latest batch of Windows updates Intel has recently fixed. I'd like to take that as a good sign, but give it a go and let me know if it helps.

Finally, I totally get the browser loyalties. I'd consider myself patient with technology generally, but we humans have our preferences and we usually have our reasons for choosing as we do. I'm a fiercely loyal Brave gal and my fiancee wouldn't leave Firefox if someone paid him. From extension availability to browser-specific features we come to rely on, your choice of browser really is becoming a personal one. I've had to reluctantly suggest a different browser to folks from time to time, but I definitely do my best not to. We love what we love and that's fine. 1Password is designed to work with multiple browsers and if there's one it's not playing nice with, we need to fix it whenever possible, not make y'all change how you do things. :chuffed:

Let me know how the driver from Intel goes. And, actually, if it doesn't work, could you also try using her laptop screen rather than the external monitor? I've not seen external monitor issues on Windows much, but they are somewhat common on Mac so worth a check. Let me know what you find. :+1:

Oh, yuck, I hate when manufacturers do that, @jchaban. I have an awkward relationship with Windows because easy customization is the primary reason I love it, but it also can make such a mess when the same darned thing works totally differently because it was built by Company A instead of Company B. My kingdom for a bit of balance. :lol:

It's been a spell since I had to transfer bookmarks, but I took a quick peek in Brave and they do have an import option for Firefox. I don't recall it prompting me to import when I made the switch like Chrome did when I first left the comfort of Internet Explorer many eons ago, but if you click the hamburger menu in the top right of Brave, then select Bookmarks, there's an import option there that brings up a dropdown with browser options to import from, Firefox included. For whatever it might be worth, I find Brave and Firefox fairly similar. Despite being Chromium-based, Brave looks and feels a bit more Firefox-y than Chrome-y to me. One thing I would do, though, is test out that extension displays properly in Brave before shuffling things around. Again, Chromium-based, but Chrome and Chromium aren't quite the same and the browsers could still have some fundamental differences that matter. I'm still not certain why Chrome is working fine for her so I don't want to make assumptions that whatever it is will transfer to Brave for certain.

Alternatively, if you think it may be less disruptive, you could have her try 1Password X in Firefox:

https://support.1password.com/getting-started-1password-x/

This would be changing her filling experience rather than her browser, which might be a bit icky at first, but as a rule I think 1Password X is friendlier for non-techies so she may even prefer it. My dad, for example, has this weird relationship with technology where he loves gizmos but has no idea how they work outside the basics and no desire to learn. Anything that doesn't just make sense out the gate is quickly discarded. It took me ages to get him using 1Password and 1Password X is what finally got him hooked. I'd likely take it for a spin yourself first (it's cross-platform so works everywhere) just so you know what you're getting into, but it would be another option.

Finally, depending on how often she needs to generate passwords, we do have a web-based password generator here:

https://1password.com/password-generator/

These driver issues do tend to get resolved with an update from the proper party given time so her extension should be happy eventually. If she doesn't need to generate passwords too often, temporarily using the web-based generator until drivers update might be a good bet. One caution would be that this generator won't save password items for her when she copies a generated password since it isn't part of 1Password itself. It would be best if she kept it open with the generated password displayed until 1Password prompts her to save or update the Login she's working with. That happens pretty reliably and I suppose password resets aren't the most annoying thing in the world, but definitely better to avoid them and better safe than sorry.

Hopefully one of these helps, though I'm really sorry the drivers didn't. Usually one of the two does so it stinks to find a case where we got unlucky. I'll keep my fingers crossed she gets an update soon. And, of course, if you have questions as you decide what to do for now, just let me know. :chuffed: