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Can't sign in on new Mac laptop

blogueiro
blogueiro
Community Member

I've used 1Password for years, mostly on my iPhone. I have a secret key. I know my master password. I now have a new laptop. My problem: I can't sign into my 1Password account, either on 1Password.com or through the app itself (where an error message says that "1Password failed to connect to 1Password mini", whatever that means). Help, please.


1Password Version: 6
Extension Version: Not Provided
OS Version: OS X 10.14.6
Sync Type: Not Provided
Referrer: forum-search:Can't sign in on new Mac laptop

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @blogueiro! Welcome to the forum!

    I can't sign into my 1Password account, either on 1Password.com or through the app itself (where an error message says that "1Password failed to connect to 1Password mini",

    This error message is unrelated to signing in to your 1Password account. It is a communication issue between 1Password and 1Password mini. We have a troubleshooting article about this, which you can find here ;)

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