Why is master password not being recognised on upgrading to 1Password 7 on Mac?

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Breski
Breski
Community Member
in Mac

1Password has been working well for years across iOS devices and Mac. I was forced into updating to 1Password 7 today in order for the Safari extension to work on the Mac. However on completing the upgrade (via download from agile bits website) the master password has stopped working on the Mac. I have the emergency kit and was never asked to change the master password. Fortunately master password continues to work correctly on my iPhone (for the time being). Please help as I am really nervous that I am on the verge of losing decades of passwords.

1Password Version: 7
Extension Version: Not Provided
OS Version: OS X 10.13.6
Sync Type: Not Provided

Comments

  • ag_tommy
    ag_tommy
    edited January 2020
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    @Breski

    To avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?

    I would like to also request you send us a diagnostic report. Please use one fo the following links to create that report for your device(s). It may be helpful to send in both.

    —Mac—
    https://support.1password.com/diagnostics/?mac

    —iPhone—
    https://support.1password.com/diagnostics/?ios

    Please add the following code (including the square brackets) to the subject line of your diagnostics email before sending it:

    [#GRY-44271-267]

    This will link the diagnostics to our current discussion. We will take a look and let you know what we find out.

    The diagnostic report doesn't include any private information like your logins, Master Password, or Secret Key:
    About 1Password diagnostics reports https://support.1password.com/diagnostics-privacy/

    This support ID is only for @Breski and no one else.

    ref: GRY-44271-267

  • Breski
    Breski
    Community Member
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    I have just responded by email as requested and am available to work through this with you now.

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Thank you! I confirm that we have received your emails. To avoid replying to you in multiple places, I am going to close this forum discussion, and Tommy will continue helping you via email.

    ref: GRY-44271-267

This discussion has been closed.