Running windows install just gets me back to start my trial and download the apps

Downloaded 1Passwordsetup. When I run that,I get the "Start my trial" page. When I log in there, it takes me back to the "Dowload the apps" page.


1Password Version: 7.3.712
Extension Version: Not Provided
OS Version: Win 10 version 1909
Sync Type: Not Provided
Referrer: forum-search:windows install

Comments

  • You would only get to a page in your browser if you click "start my trial" in the app, @pauljeanchrris. Right below that should be an option to sign in to 1Password.com – that's the one you want and will allow you to enter your email, sign-in address, Secret Key and Master Password so you can finish setting up your desktop app. Give that a go and let me know if you're able to get things up and running. :chuffed:

  • pauljeanchrris
    pauljeanchrris
    Community Member

    I am chasing my tail and I surrender. Cancel my free trial.

  • Greg
    Greg
    1Password Alumni

    Hi @pauljeanchrris, I am sorry to hear that! Have you downloaded the actual installer from our website and launched it?

    If you deleted your account, your trial has been cancelled automatically. Please let us know if you decide to give 1Password another chance, we are here to help. Thank you!

    ++
    Greg

This discussion has been closed.