The 1Password 7 extension is disabled in Firefox 72
I'm using a clean install of Firefox 72.0.2 on MacOS 10.15.3 with the latest extension (have also tried the beta) on 1Password 7.4.1 and the button remains greyed out no matter what I try (restarts, clean installs etc).
The logs are showing that it keeps disconnecting from the main application.
1Password Version: 7.4.1
Extension Version: Beta
OS Version: MacOS 10.15.3
Sync Type: Not Provided
Referrer: forum-search:firefox 72
Comments
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This actually shows that you do not have a 1Password json file present in your
~/Library/Application Support/Mozilla/NativeMessageHostsdirectory rather than it "disconnecting from the main application". I would recommend doing what @ag_ana says and then verify that you have an appropriate json file at the path i mentioned.0 -
Thanks @ag_ana and @rudy but no luck. I quit 1Password completely as you suggested and checked
~/Library/Application Support/Mozilla/NativeMessagingHostsbut no JSON file.I've even tried uninstalling and reinstalling 1Password to not avail. Is there a way to force 1Password to regenerate that file?
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Quitting completely and launching 1Password again should regenerate the file. Does that path exist? Do you have permission to write to it?
The file should be
~/Library/Application Support/Mozilla/NativeMessagingHosts/2bua8c4s2c.com.agilebits.1password.json0 -
I am having the same problem as kuhnza, with the same OS 10.15.3, Firefox 72.0.2, and 1Password 7.4.3-BETA-0. I have also tried installing/reinstalling 1 Password and Firefox a few times and restarting several times.
I do have the .json file present, and the permissions is set to Read & Write for me only, and Read for "staff" and "everyone".
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Bingo, that was it @rudy! Permissions for the
NativeMessagingHostsfolder were somehow set toroot:staffinstead of<username>:staff.As soon as I ran
chown <username>:staff ~/Library/Application\ Support/Mozilla/NativeMessagingHoststhe file appeared and the extension now works.Thanks
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That's great to hear. We've definitely seen installers for some other extensions create that folder with the wrong permissions. I want to say Skype Business had one. Its not really appropriate for them to be creating folders in the user's home directory that aren't owned by the user.
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I followed the above thread and still can't get it to work. Running
chown <myname>:staff ~/Library/Application\ Support/Mozilla/NativeMessagingHostsdidn't seem to make any difference. I completely quit 1Password, Firefox, and restarted the machine.I'm running macOS 10.15.3, Firefox 72.0.2, and 1Password 7.4.3-BETA-0. Any help you could give would be appreciated.
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@Ben
Running that returns:drwxrwxr-x@ 4 [user] staff 128 Feb 5 08:57 . drwxr-xr-x@ 4 [user] staff 128 Jun 4 2018 .. -rw-r--r--@ 1 [user] staff 6148 Feb 5 08:57 .DS_Store -rw-r--r--@ 1 [user] staff 420 Feb 5 08:57 2bua8c4s2c.com.agilebits.1password.json
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That looks okay @pynch, so I'd have to say you're having a different issue than the OP. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message and change the
To:address tosupport+forum@agilebits.com.With your email please include:
- A link to this thread:
https://discussions.agilebits.com/discussion/110969/the-1password-7-extension-is-disabled-in-firefox-72#latest - Your forum username:
pynch
That way I can "connect the dots" when I see your diagnostics in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)
Once I see the diagnostics I'll be able to better assist you. Thanks very much!
Ben
0 - A link to this thread:
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I sent the following to Michael Carlyle by email, but I am putting it here, too....
Michael,
I implemented your suggestions as you recommended. However, when I got to the creation of Firefox profiles, I did something terribly wrong and destroyed my Firefox preferences and lost all my bookmarks. I was able to recover all my bookmarks, and it took a few minutes to reset the preferences.
Before the recovery, though, I tried installing the 1Password browser extensions, and it started working right away, probably due to almost having a clean install of Firefox.
Then I added a couple privacy extensions back in one at a time, and 1Password continues to work correctly. So everything is good now, and I think you could call this support ticket closed for me.
Just one question: I am currently running the beta of 1Password. Would you recommend that I switch back to using the stable release only?
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