I log in and it says it failed to sync then takes me to a page to enter my master password I do that
I am having problems with my log in I keep getting a failed to sync warning and it takes me to a page to enter my MP. when I do it says it's incorrect but it is the same MP that just opened 1Password.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I enter my master password and log in but I get a message Saying it failed to sync yet I have access
Comments
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Are you using Dropbox to sync your data? It sounds like you are seeing the page to re-authenticate to Dropbox. If you can provide a screenshot of the page you're seeing the message on, it may help us get things sorted out. * Please be aware this is a public forum and take care not to reveal sensitive data.
edit: Also it could be a 1Password X re-authentication prompt, that screenshot should help us narrow down the issue. :)
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(Removed screenshot for your privacy)
I am using Drop Box
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Is there a way to save all my data close and remove 1Password reinstall a new version and set it up again then import that saved data. My problems began when the family version first came out I tried it and my family did not want to use it so I tried to switch back. somehow I ended up with two vaults and numerous duplicates. I need to get back to my one vault that I can sync between devices and clean up 1Password.
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I think the issue could be better resolved through email vs. the forum. It sounds as if at some point we will need specifics regarding your membership details to sort through the issue. In order to help speed things along please also send us a diagnostics report using the following link to create that report.
https://support.1password.com/diagnostics
The diagnostic report doesn't include any private information like your logins, Master Password, or Secret Key:
About 1Password diagnostics reports https://support.1password.com/diagnostics-privacy/
Please send that report tosupport+forum@1Password.comBe sure to include the following information with your submission.Your user name here in the forum.
Porsche0911
A link to this topic/post.https://discussions.agilebits.com/discussion/comment/548564/#Comment_548564- Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format, please send the entire file. Once we receive the report we will be in a better position to assist you.
0 - Please do not post your diagnostic report to the forum. This is for your privacy and security.
