Sign out of frozen account

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tb582
tb582
Community Member
in iOS

How does one sign out of a 'frozen' 1pass account?

I go to settings> accounts> it says "Your 1password account is frozen and the signout button is greyed out :(

1Password Version: 7.4.5
Extension Version: Not Provided
OS Version: ios
Sync Type: Not Provided

Comments

  • Ben
    Ben
    Options

    Hi @tb582

    Is the account in question the only account you're signed into? You cannot sign out of the only account that exists on a device. Instead you'd need to uninstall and reinstall the app, which will erase all 1Password data from the device.

    Ben

  • tb582
    tb582
    Community Member
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    no - I'm signed into three in total, one of which is frozen but I want to sign out of that one lol

  • tb582
    tb582
    Community Member
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    Hello? :)

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @tb582:

    I cannot reproduce this on my iPhone, but I am also using 1Password 7.4.5. What iOS version is this happening with?

  • tb582
    tb582
    Community Member
    Options

    13.3.1

  • Ben
    Ben
    Options

    @tb582

    I apologize for the inconvenience. The quickest way to resolve this may be to simply uninstall 1Password and reinstall it, signing back into the accounts you want to keep. Please make sure you have your credentials for each of those accounts handy (perhaps in the form of an Emergency Kit) before doing so:

    Get to know your Emergency Kit

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

This discussion has been closed.