The app does not work. The screen just fades a little.


I downloaded app on my phone, but can't to use it. It's not working. ((
How to start?
I open any app in my phone (or any site), select the field "Login" and have a choice: "Search 1Password" and "Create a new login". Any choice leads to "Unlock 1 Password". I unlocked it by fingerprint and then the screen dims a little and that's it. Not any search or creating. Just a darkened screen.
Can you help me?

Best regards,

1Password Version: 7.4
Extension Version: Not Provided
OS Version: Android 7.0
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @TKrasnov!

    Are you able to use 1Password normally if you just try to unlock the main 1Password app (therefore not inside a website or another app)?

  • Hello ag_ana!
    Thank you for your answer!

    I can open 1Password. I can see "Favorites", "Categories"... Logins, Secure Notes...
    But I can't create and connect any login-password to any app or website. ((

  • periperi

    Team Member

    Hi @TKrasnov. Thanks for the update. I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread:
    • Your forum username: TKrasnov

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

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