iOS suggested password jumbles up reward program entry

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jasonchan
jasonchan
Community Member
edited March 2020 in iOS

It seems to be an issue with the default PIN section when creating a new record for a reward program. iOS’ suggested password jumbles the input keypad.

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  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @jasonchan!

    Can you please elaborate on what you mean by "jumbles the input keypad"? Perhaps a screenshot will help too.

    Thank you!

  • jasonchan
    jasonchan
    Community Member
    edited March 2020
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    Not sure if you can see it here - I had to take it using another camera because the screenshot option isn't able to capture the issue.!

  • Ben
    Ben
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    Thanks @jasonchan. We don't actually control the display of that keyboard. That's entirely up to iOS. But you may be able to work around the issue by disabling iCloud Keychain for autofill, which is a step that we recommend when using 1Password regardless. You can find instructions for that here:

    Use 1Password to fill and save on your iPhone and iPad

    (see the "TIP" section)

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • jasonchan
    jasonchan
    Community Member
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    Here's the strange thing, this issue doesn't happen on other password fields in the application, the other password fields behave properly and don't display both the suggested password and a keyboard at the same time - it seems to be only limited to the PIN field in under the reward program category.

  • Ben
    Ben
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    I understand. :) Did you try the workaround I suggested?

    Ben

This discussion has been closed.