7.4.750 Beta Issue: not opening site correctly
Since updating to the new Beta 7.4.750 I find I am unable to open any of my sites directly. When I invoke 1P from my desk top, (I use CTR-Alt '), 1P opens only my home page and I have to click on the 1P icon and re-select the site I want to go to. However, if I am already on my Home Page and I invoke one of my sites using the 1P mini icon, it works perfectly. Thoughts?
1Password Version: 7.4.750 Beta
Extension Version: 4.7.5.90
OS Version: W10
Sync Type: Dropbox
Comments
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Hi @Andrew42,
Hmm, I'm not able to reproduce it. Does it happen with any sites?
How long did you wait? It now waits for the 1Password extension to connect to 1Password before it opens the website, so it may be very slightly longer than usual if Firefox isn't running.
Can you try this for me:
Scenario 1
- Open Firefox first, don't do anything else.
- Click the desktop to defocus Firefox and then bring up 1Password mini with your shortcut, click the site you want to open, can you tell me what happens?
Scenario 2
- Close Firefox
- Bring up 1Password mini, click the site you want to open but wait about 5s (our max timeout), anything happen?
- If it fails, bring up 1Password mini instead of clicking 1Password mini on Firefox, use the shortcut again.
Also, can you tell me if you have 1Password set to open sites in new tab, current tab, or new windows?
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I'm going to ask you a series of numbered questions, please answer them as best as you can. We're trying to narrow down where it is not working, clicking 1Password icon and using shortcut are two separate events using the same 1Password mini window. Try to follow our steps in order to rule it out.
- Is 1Password set to open Logins in new tab, current tab, or new windows? To find out, open 1Password mini, click the gear button on bottom left and expand Open Logins In.
- If it is current or new tab, does it matter if you switch to new window or the other option?
- Is Firefox set to open maximized all the time? If yes, does changing that option change anything?
- Open Firefox but do not click anything. Wait about 5 seconds and then use
Control + Alt + 'to bring up 1Password mini and then open the site, does it work?
0 - Is 1Password set to open Logins in new tab, current tab, or new windows? To find out, open 1Password mini, click the gear button on bottom left and expand Open Logins In.
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@Andrew42, thanks!
As for 3, that's okay, that's not likely the cause. I've tested various states here as well and can't reproduce it.
Do you have a different browser like Chrome, Brave, or the new Edge installed? I was wondering if it is limited to Firefox. I tested all browsers and they're okay but Firefox has known to be problematic when it is not running for certain tasks.
Just in case, can you email us your diagnostics report in case there are some internal errors. Please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.
Let us know here when you've sent it, so we can confirm we got the email.
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Hi @Andrew42,
Thanks, that means it is specific to Firefox.
Could you try with a separate new Firefox profile that's clean of any configuration to see if it happens there, you'd be able to change back to your existing profile if you want. Here's how it works: http://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?s=profile&r=1&e=un&as=s
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Have a great evening! We'll be happy with any time you can spare with us.
Thank you again!
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@Andrew42, that's very odd. There's no reason for it to change behaviors like that unless there's an external factor involved like an antivirus solution maybe?
Try rebooting into safe mode with networking to see if makes any changes:, here's how: https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
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I'm not sure I'd say both anti-malware solutions can be totally disabled. We have seen cases where disabling the anti-malware solutions does nothing to change things but uninstalling them do change the outcome. I'm not saying you should do that yet because there could be something else instead.
What you could do is turn off all programs from auto-starting on every reboot and see if that fixes the issue on the next reboot. If yes, re-enable a few set of programs at a time, reboot, and retest. This takes a lot of time but I'm not sure what else there is. Here's Microsoft suggestions on how to change the startup list: https://www.bing.com/search?q=windows+10+disable+autostart
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I'm just as baffled as you are but not surprised at what some security programs would do. You may want to review the settings inside ESET to see if there's anything they do about on-demand scanning or checking URLs. All we do is send a system call to open a URL and then wait for the 1Password extension to talk back to the 1Password process via Native Messaging. It is possible there's something being delayed or blocked by ESET for security scanning.
You could also try whitelisting both 1Password and Firefox completely within ESET, see if it works normally while ESET is enabled. If yes, that means there's some setting in there you may need to adjust before you remove them from the whitelist. If you find such a setting, apply it to Brave as well.
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Yes, we did make a change for the better, 1Password no longer pads
?onepasswordfill://at the end of your URLs when opening the site (the 1Password extension removes it when it sees it). This changes how we open the website by waiting for the browser to open first (we do the same call to open it prior to beta) and then let the extension tell us we're ready and we tell it how to open.The reason you won't see the site open right away is because 1Password extension has to be alive first.
If you press "shift" when you click the Login, it should open the site without waiting.
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