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1Password FAILED

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texpic
texpic
Community Member
in 1Password 7 for Windows

I click on the 1Password icon and nothing happens. Nothing, no message, etc. I downloaded 1Password, tried to reload, nothing happens. No message, etc. Even tried it as admin.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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  • texpic
    texpic
    Community Member
    Options

    I have the same problem. You guys rolled out an update and its screwing everyone up. I do not have malware bytes. I tried to uninstall, get that same parse error message everyone else is.

  • Greg
    Greg
    1Password Alumni
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    Hi @texpic,

    I am sorry to hear you are having a hard time with the latest update! We received an email from you, where you reported this issue. We will take a closer look at what happened and get back to you soon (via email).

    Cheers,
    Greg

    ref: EGC-34654-326

  • Andrzej
    Andrzej
    Community Member
    Options

    The same as above
    And waring on start up
    as below
    "1Password was unable to comlete istallation and will roll back any changes"

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @Andrzej:

    Are you perhaps using an antivirus software on this device? If yes, can you let us know which one it is? Thank you!

  • Andrzej
    Andrzej
    Community Member
    Options

    OS: Windows 10 pro; ver 1909; com. 18363.720; 64-bits
    Windows Defender ver : 4.18.1902.5
    UPC by F-Secure ver. 17.7 then 4.20.3564.0/SAFE

    1PasswordSetup-7.4.753 since 2020.03.11 C:\Users\Think\AppData\Local\1password

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @Andrzej:

    Do you get the same issue if you temporarily disable F-Secure and try to perform the update?

  • Andrzej
    Andrzej
    Community Member
    Options

    aplication excluded from scan C:\Users\Think\AppData\Local\1password
    and then
    disabled F-Secure
    Still the same
    "1Password was unable to comlete istallation and will roll back any changes"

  • Andrzej
    Andrzej
    Community Member
    Options

    Disabled F-Secure
    After open prg with pwd
    Red belt with info on it
    "1Password coudn't complete an update. Click here to try again"
    After press red belt
    Prg closed
    Above sequence I try several time

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @Andrzej:

    I would like to ask you to generate a diagnostics report from your PC and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Andrzej
    Andrzej
    Community Member
    Options

    Disabled F-Secure
    after disabled second mini 1Password on system Try
    it working fine
    then enable F-Secure
    cold reset
    1Password is working fine

  • Andrzej
    Andrzej
    Community Member
    Options

    diagnostics report was sent in e-mail
    1Password coudn't complete an update -Andrzej

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @Andrzej:

    Thank you! I confirm that I have located your message in our system. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: ARM-27483-548

This discussion has been closed.