1password crash on 15.4 catalina update

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swapnilsagarwal
swapnilsagarwal
Community Member
in Mac

Hi,

my 1password was working perfectly till now. However 3 days back I updated to latest Catalina 15.4 update. Now 1password does not even start and crashes on every call from browser or extension. There is no 1password mini in menu bar.

I am using 16" Macbook Pro. I have tried uninstalling and reinstalling but still same issue. Please find log of crash below:

Error message I get "1password quit unexpectingly. Click Report to see more detailed information and send a report to Apple."

Process: 1Password 7 [9762]
Path: /Applications/1Password 7.app/Contents/MacOS/1Password 7
Identifier: com.agilebits.onepassword7
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 7 [9762]
User ID: 501

Date/Time: 2020-03-28 02:11:59.521 +0530
OS Version: Mac OS X 10.15.4 (19E266)
Report Version: 12
Bridge OS Version: 4.4 (17P4263)
Anonymous UUID: E9DBCC29-C319-430A-B5E9-BCE289E08A7F

Sleep/Wake UUID: 1339C25A-4C97-4F23-B946-3CD18D5C7D46

Time Awake Since Boot: 15000 seconds
Time Since Wake: 3400 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x1

kernel messages:

VM Regions Near 0 (cr2):
-->
__TEXT 000000010c42b000-000000010c835000 [ 4136K] r-x/r-x SM=COW

Thread 0 Crashed:
0 ??? 0x0000000119de8000 _dyld_start + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffee37d4c30
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x0000000119de8000 rfl: 0x0000000000000200 cr2: 0x0000000000000000

Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0

Binary Images:
0x10c42b000 - 0x10c834ff7 +??? (0) <33985E4D-DC22-3222-A725-66ED0FBF6134> (null)
0x119de7000 - 0x119e78eff +??? (750.5) <1F893B81-89A5-3502-8510-95B97B9F730D> (null)

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 15388
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=5296K resident=0K(0%) swapped_out_or_unallocated=5296K(100%)
Writable regions: Total=8424K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8424K(100%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8192K 1
__DATA 1288K 4
__DATA_CONST 20K 1
__LINKEDIT 576K 2
__TEXT 4720K 2
shared memory 8K 2
=========== ======= =======
TOTAL 70.5M 13

Model: MacBookPro16,1, BootROM 1037.100.359.0.0 (iBridge: 17.16.14263.0.0,0), 8 processors, 8-Core Intel Core i9, 2.3 GHz, 32 GB, SMC
Graphics: kHW_IntelUHDGraphics630Item, Intel UHD Graphics 630, spdisplays_builtin
Graphics: kHW_AMDRadeonPro5500MItem, AMD Radeon Pro 5500M, spdisplays_pcie_device, 4 GB
Memory Module: BANK 0/ChannelA-DIMM0, 16 GB, DDR4, 2667 MHz, Micron, -
Memory Module: BANK 2/ChannelB-DIMM0, 16 GB, DDR4, 2667 MHz, Micron, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Feb 28 2020 15:31:53 version 9.30.357.35.32.5.47 FWID 01-29ff5c69
Bluetooth: Version 7.0.4f6, 3 services, 27 devices, 2 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Network Service: Parallels Shared Networking Adapter, Ethernet, vnic0
USB Device: USB 3.1 Bus
USB Device: Simple Drive
USB Device: Apple T2 Bus
USB Device: Composite Device
USB Device: Touch Bar Backlight
USB Device: Touch Bar Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 55.3
Thunderbolt Bus: MacBook Pro, Apple Inc., 55.3

1Password Version: 7.4.3
Extension Version: latest
OS Version: OSX 15.4
Sync Type: Chrome

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    edited March 2020
    Options

    Hi @swapnilsagarwal! Welcome to the forum!

    Can you try installing a fresh 1Password app from our website, and see if you are able to launch it after the reinstallation? You can download a new installer from our website here.

  • swapnilsagarwal
    swapnilsagarwal
    Community Member
    Options

    Hi,
    That was the first thing I tried. I thought maybe its coz I am on an older version or something. I tried uninstalling and reinstalling...

    But no matter what I did got that error log.
    I am on latest 1 password from website

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @swapnilsagarwal:

    Thank you for the confirmation. I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • swapnilsagarwal
    swapnilsagarwal
    Community Member
    Options

    emailed

  • ag_tommy
    ag_tommy
    edited March 2020
    Options

    @swapnilsagarwal

    I found your submission, but the diagnostic report from our troubleshooting app was missing. Please use the link that ag_ana provided to generate the diagnostic report. If the report was sent, it's likely in transit. Thanks.

    ref: NRV-19844-122

  • swapnilsagarwal
    swapnilsagarwal
    Community Member
    edited March 2020
    Options

    tried the latest cr2 that works. no more crashes

  • ag_tommy
    ag_tommy
    Options

    Thanks for the update. Let us know if you experience further issues.

This discussion has been closed.