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Trouble with family plan and subscription

dkruchko
dkruchko
Community Member

Not sure if this is feasible but, is the only communication with 1PW team done via IM / Email etc? My skill set is limited so talking live works better sometimes.
My issue is I had purchased the 1PW app yrs ago and been using w/o any monthly charges. Tried to add family to the plan and from that point it’s been down hill. My acct is now frozen and I have made numerous attempts to unfreeze w/o any success. I can provide any form of contact information as needed. Thanks in advance for the assistance. Donovan


1Password Version: 7.4.7
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @dkruchko! Welcome to the forum!

    Not sure if this is feasible but, is the only communication with 1PW team done via IM / Email etc?

    We do not offer IM as a support option, but we offer this discussion forum, or you can always email us at support@1password.com.

    My acct is now frozen and I have made numerous attempts to unfreeze w/o any success.

    If your account is frozen, you can activate it anytime by activating a subscription. This support article has all the information you need to unfreeze your account:

    If your 1Password account is frozen

This discussion has been closed.