1 Password can't enter username for greenmountaincoffee.com

This does not seem to be a browser specific problem. I have set up a login for greenmountaincoffee.com.
But when I try to enter the login information using the 1 Password link in my browsers only the password information is entered and the username text box remains empty.

In 1 Password app everything seems correctly entered. The username appears at the very top of the entry an also in a Field Name entry labelled "phmiddle_0$user_id"

Any ideas on how to fix this?
Thanks.
John

Comments

  • khadkhad Social Choreographer

    Team Member
    I'm sorry that you're having this problem. Please try saving the login manually like this:

    1. Enter your username and password, but DO NOT submit the form.
    2. Click the 1Password button in your browser's toolbar, and select the "+" button in the upper right hand corner.
    3. Change the title and make any notes (if desired).
    4. Click the Save button in the upper right hand corner.

    Using the above technique I was able to save and fill a sample login in Safari at:

    https://www.greenmountaincoffee.com/login.aspx

    Manually saving a login can be useful for logins that are either problematic to begin with or were once working but have since stopped. Doing this allows 1Password to refresh everything it "knows" about the page. Login pages often change as websites are updated and this can be a necessary but very useful tip. :)

    If you are still having trouble, please try disabling autosubmit for that Login and let me know if that resolves the issue. Since I don't have an account there, I was not able to test autosubmit there.

    20111213-br4s3yshka286wsaxr16ty49ex.png

    I hope that helps. Please let me know.
This discussion has been closed.