After upgrading to 7.4.3, all browser extension stop working.

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countcain
countcain
Community Member
in Mac

I have the desktop app launched and unlocked but the chrome extension stop working.

1Password Version: 7.4.3
Extension Version: 4.7.5.90
OS Version: 10.15.4
Sync Type: Not Provided

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  • countcain
    countcain
    Community Member
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    Also, I tried removing and re-installing the extension. It doesn't fix the issue.

  • ag_tommy
    ag_tommy
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    @countcain

    Please try the following:

    1. Quit Safari and any other open web browsers.

    2. Open and then quit 1Password completely.

    • Hold down the Control and Option keys on your keyboard and choose 1Password > Quit 1Password Completely from the menu bar.

    1. Restart the Mac.

    2. Open 1Password.

    3. Open the browser(s).

    4. Verify that you're able to use the extension to fill logins.

  • countcain
    countcain
    Community Member
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    @ag_tommy It works. Thanks for the quick response. You save my evening. Have a nice weekend!

  • ag_tommy
    ag_tommy
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    Wonderful news! Have a great weekend yourself.

  • ptrofi
    ptrofi
    Community Member
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    A reboot is maybe a bit too harsh for such a banality. Especially on a Mac. In 2020... :)

    The culprit is the 1Password Extension Helper, which messes things up with the browser extensions after the update of the applications. So:

    1. Fully quit all your browsers in which you have the 1Password extension enabled (CMD + Q).
    2. Go into 1Password Preferences > Browsers
    3. Uncheck [Always keep 1Password Extension Helper running], then close the Preferences window
    4. Fully quit 1Password (CMD + Q).
    5. A window will pop up asking if you want to enable the Extension Helper. Select [Do not enable].
    6. Restart 1Password
    7. Go back to the Browsers tab in 1Password Preferences and check the previously unchecked option.
    8. Restart your browsers and enjoy :)
  • Ben
    Ben
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    Thanks @ptrofi!

    Ben

  • itp
    itp
    Community Member
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    I had the same issue after upgrading to 7.4.3.

    @ptrofi 's fix works for me. Thanks for that!

    Maybe a good idea to pin this thread at the top of this forum

    pascal

  • ag_tommy
    ag_tommy
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    @itp

    Thank you for taking the time to let us know ptrofi's resolution worked for you.

This discussion has been closed.