The Edge extension, using "command+\" to fill password didn't work

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LT2020
LT2020
Community Member
edited April 2020 in Mac

When I pressed command+\, it remind me to add 1Password to Microsoft Edge, but I had already installed it .

1Password Version: 7.4.3
Extension Version: 1.18.1
OS Version: macOS 10.15.4
Sync Type: Not Provided

Comments

  • Ben
    Ben
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    Hi @LT2020

    I'm sorry to hear about the trouble. Please try the steps in this guide:

    https://support.1password.com/cs/extension-already-installed/#what-you-should-do

    Let me know how that turns out. :)

    Ben

  • LT2020
    LT2020
    Community Member
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    Hi @Ben
    I followed the guide and it didn't work.
    I tried on 2 Macs, the Safari and Chrome extension worked well, edge extension didn't work

  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @LT2020!

    You installed 1Password X in your browser, so it's normal that the 1Password app does not see the extension when you call it with that keyboard shortcut. 1Password X is an independent extension that does not communicate with the desktop app.

    You need to either install the companion browser extension, or call 1Password X using the Cmd+Shift+X keyboard extension instead.

  • LT2020
    LT2020
    Community Member
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    I see the difference, edge browser have 1Password X, but don't have the browser extension, so the Command+\ don't work. Thanks

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @LT2020:

    That's correct :+1: If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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