Can you help me access and set up the app? App store is hung up (long story of probable user error)

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KimRFC
KimRFC
Community Member
in Mac

I previously purchased 1Password app on my iPhone but didn't have time to set it up. When I went in today to set it up, it asked me for a password (which I never created). So I set that App Store purchase to expire (July 2020), deleted the app from my iPhone and purchased a new annual subscription on my Mac. It downloaded but takes me to a "Lets Get You Signed Up" window that won't let me sign up. When I click on the blue bar "Try Free for 30 Days" it just circles and circles. The only other options look for a prior account that I never set up. I'm stuck in the void! Can you help?

1Password Version: 7.4.4
Extension Version: Not Provided
OS Version: OS Catalina 10.15.4
Sync Type: Not Provided
Referrer: forum-search:Can you help me access and set up the app? App store is hung up

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    edited April 2020
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    Hi @KimRFC! Welcome to the forum!

    When I went in today to set it up, it asked me for a password (which I never created)

    Creating a password is a mandatory step when you configure 1Password for the first time. If you ever used 1Password previously, you must have configured a password.

    Can you please try this using the app downloaded from our website instead (not from the Mac App Store), and see if that works better for you?

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