Upgrading to 7.4.4., receiving request to purchase subscription

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LRLundeen
LRLundeen
Community Member
in Mac

The subject sums it up. I have already purchased a standalone license. Every time I try to use 1Password since updating, it won't fill in usernames or passwords and a window pops up asking me to subscribe, purchase a license, or log in.

1Password Version: 7.4.4
Extension Version: Not Provided
OS Version: OS X 10.15.4
Sync Type: Dropbox

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  • Ben
    Ben
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    Hi @LRLundeen

    1Password v7.4.4 was only available from the Mac App Store, which is indeed subscription only. To use 1Password 7 with a license the application must be downloaded from our website:

    Best Password Manager for macOS & Safari

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • LRLundeen
    LRLundeen
    Community Member
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    Thanks! So should I uninstall the version I have and reinstall from the website?

  • Ben
    Ben
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    Yes, that should do it. :)

    Ben

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