Am I a subscriber or not? Can't figure it out...

Hi @ianforest

I'm sorry to hear about the trouble here. If you had two separate billing paths set up that could certainly cause confusion with the billing system. I'd recommend reaching out to our billing folks directly via email so that they can help sort that situation out. You can reach them at support@1password.com. That said, you made some points / asked some questions that I can answer here:

and now I can't log in or use the product

Not being able to log in would be unrelated to a billing issue. Issues with subscription payments do not prevent access to your data. Are you able to unlock 1Password on your devices?

So, what is best for me to use? 1Password through the AppStore or through 1Password.com? And will I lose my list of passwords if I switch to either of them?

I typically recommend that folks pay directly through us, as that way there are less 3rd parties involved and we have more ability to troubleshoot any billing issues that may arise with you directly. When paying through a 3rd party we have less access / insight to be able to do so. Additionally 1Password gift cards and promotions can only be applied when billed through us.

Switching billing configurations does not result in data loss or loss of your ability to unlock 1Password.

I hope that helps. We'll be looking forward to your email so we can troubleshoot your specific situation further. Thanks!

Ben

Thanks @ianforest. To clarify:

Regarding not being able to log in or use the product. Right now, 1password on my mobile devices and desktop are frozen so they cannot be used. I'm assuming that these are linked to my "my.1password.com" login as that subscription has lapsed.

Again being frozen doesn't prevent you from logging in or viewing your data. You wouldn't be able to add or edit data, or fill credentials using the browser extensions, but your account being frozen wouldn't result in your Master Password being unable to unlock 1Password (via either my.1password.com or the apps). This guide outlines the limitations imposed on frozen accounts:

If your 1Password account is frozen

I still have a 1password subscription on the Apple AppStore which is still active through 27th April. But I cannot connect my desktop or mobile apps to use this subscription.

It sounds as though your subscription through Apple may not be connected with your 1Password membership. That is something our billing folks can help you sort out.

I will email support.

Perfect; thanks!

Ben