Entering a Licence Key
I have just spent part of my Sunday afternoon at my favourite pastime: reinstalling my computer! I downloaded 1password from the website and it installed 7.6.776 Beta without a problem. However it tells me that it is "ReadOnly" and I need either to add a 1P account or licence. I have the standalone version and I have a licence key but I cannot find where to enter it. Have I downloaded the wrong version? (It was the only Windows version I could find on the website except V4 which I have'nt used for a long time. Thanks for your help.
1Password Version: 7.6.766 Beta
Extension Version: Not Provided
OS Version: W10 Pro
Sync Type: Dropbox
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Where do I enter the licencse key, or what file is being looked for and where would it be:
After clicking on the Add License button, you can navigate to where you stored your license. It might be in your Downloads folder, but we don't have visibility into that, it depends on where you downloaded it to your computer.
Alternatively, you could check your confirmation email: if I am not mistaken, you should have the possibility to download a new copy of your license from there, in case you misplaced it.
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From what you are saying, I start to suspect that you might have downloaded the wrong app version then. Can you confirm that you actually purchased a license for 1Password version 7? If you have an alphanumeric license, I think that's an old license for 1Password 4 (which still used license strings instead of license files).
The date of the purchase can help: do you remember what year you purchased the 1Password license?
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Understood, thank you for the confirmation. We can certainly send you a new email then. Please reach out to our sales team via email at sales@1password.com so we don't share your personal information on the forum here, and they will help you with your license and order :+1:
There is no need to install 1Password version 4 because there won't be an automatic update to 1Password 7 beta from it. The best thing would be to wait to receive a new license confirmation email so you can activate 1Password 7 again directly.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
Looking forward to your message!
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:+1: :)
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