"We were unable to reach the server" error in Chrome

When I tried to save a new login in 1Password X in Chrome, I got the error "We were unable to reach the server. Please check your Internet connection and try again." I verified that my Internet connection was stable by visiting several websites and logging into the 1Password website. I then tried again several times with no success. I can fill existing passwords on web pages with no problem. Chrome is latest public version. How can I fix this?


1Password Version: Not Provided
Extension Version: 1.19.2
OS Version: Windows 10 Home 1903
Sync Type: Not Provided
Referrer: forum-search:We were unable to reach the server. Please check your Internet connection and try again.

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @espressokid!

    If you temporarily uninstall 1Password X and install it again, do you see the same error? This would also upgrade your 1Password X browser extension to the latest version 1.20.0 (so I am hoping that will help too).

  • espressokid
    espressokid
    Community Member

    Updating to 1.20.0 did the trick. Thanks!

  • ag_ana
    ag_ana
    1Password Alumni

    You are welcome @espressokid! I am glad to hear this :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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