1password damaged ,please delete ,then reinstall from AppStore

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zxfxpower
zxfxpower
Community Member
in Mac

occur when automatic upgrade 1password from 7.5 to 7.6
maybe the same problem topic below
1Password 7 will not launch, "Validating 1Password 7" window keeps popping up.

but when I restore 1password from timemachine，everything is fine ,is the version 7.6 has some problem ?

1Password Version: 7.6
Extension Version: Not Provided
OS Version: 10.15.5
Sync Type: Not Provided

Comments

  • Ben
    Ben
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    Hi @zxfxpower

    Thanks for writing in. We haven't had any widespread reports of issues with v7.6 (in fact this is the first time I've persnally seen this mentioned). I would suggest the following:

    1. Quit Safari
    2. Open and then quit 1Password completely — ⌘⌥⌃Q (Command Option Control Q)
    3. Drag 1Password to the Trash, but DO NOT use a "cleaner" app to remove 1Password if you have one (MacKeeper, CleanMyMac, AppZapper, etc)
    4. Empty the Trash
    5. Restart your Mac
    6. Install 1Password from our website: Download for Mac (or from the App Store if preferred, but I'd recommend a direct download from us)
    7. Open 1Password
    8. Make sure the extension is shown and enabled in Safari under Preferences > Extensions (do not click "More Extensions")
    9. Verify that you're able to use the extension to fill logins

    Please let me know how it turns out. Thanks!

    Ben

  • zxfxpower
    zxfxpower
    Community Member
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    @Ben Hi there，thanks for you help，the issue has been done , I download pkg from your website .
    Mybe AppStore's version or AppStore it's self has some problem ,I am not sure .
    Thanks again, bro!

  • ag_ana
    ag_ana
    1Password Alumni
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    On behalf of Ben, you are welcome @zxfxpower!

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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