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I no longer have access to my sign in email.

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jh914
jh914
Community Member
in 1Password 7 for Windows

I have what I believe is my password and my secret, but it is not letting me log in. If I do a forgot password it sends an email to a dead email address. Any ideas?

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Sync Type: Not Provided
Referrer: forum-search:What can I do if I no longer have access to the email I used to sign up

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  • luizgjvm
    luizgjvm
    Community Member
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    Hi there!
    Just a hint. You can find your Secret Key and Setup Code in your Emergency Kit, which perhaps you downloaded when you created your account on 1Password.com.
    If you don't remember if and where you saved it, try searching for a PDF file named "1Password Emergency Kit".
    I hope I could help in some way.

  • luizgjvm
    luizgjvm
    Community Member
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    @jh914

  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @jh914! Welcome to the forum!

    When you try to login, can you please let us know what the error message says?

    If I do a forgot password it sends an email to a dead email address.

    1Password does not have a forgot password feature, so don't worry about that, you will not receive emails there when you try to login.

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