How to update 1Password if "the item “1Password 7” can’t be moved to the Bin because it’s open"
Hi, I was trying to update 1Password on my Mac, but every time an error occurs - "Unable to Close "1Password 7" The update for "1Password 7" couldn't be completed". Apparently system counts 1Password as an already opened app. I look through similar situations/ questions, they say I need to delete the app and to install a new one. But I cannot do so, as another error occurs: "The item “1Password 7” can’t be moved to the Bin because it’s open". I generated a 1Password Diagnostics Report (I don't have a ticket number, but I have time.date - August 7, 2020 at 12:14 PM). Please kindly help me out) thanks
1Password Version: 1Password 7
Extension Version: Not Provided
OS Version: macOS Catalina 10.15.6
Sync Type: Not Provided
Comments
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I'm not seeing any emails from you in our inbox (i.e. no diagnostics report), but I'd be happy to help with this situation. Please try these instructions:
- Quit Safari
- Open and then quit 1Password completely —
⌘⌥⌃Q(Command Option Control Q) - Drag 1Password to the Trash, but DO NOT use a "cleaner" app to remove 1Password if you have one (MacKeeper, CleanMyMac, AppZapper, etc)
- Empty the Trash
- Restart your Mac
- Install 1Password from our website: Download for Mac
- Open 1Password
- Make sure the extension is shown and enabled in Safari under
Preferences>Extensions(do not click "More Extensions") - Verify that you're able to use the extension to fill logins
Let me know how it turns out. :)
Ben
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thank you! I did as you wrote, but unfortunately, it doesn't help - cannot drag 1Password to the Trash.
Maybe I should switch off extensions and quite Google Chrome too?0 -
Quitting Google Chrome should not be necessary, it's possible that 1Password mini is still running in your menu bar. Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and see if you can proceed now?
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what is 1Password mini?
Anyway, what finally just helped me was to open 1Password, then on the menu bar at the top left of my Mac screen > Force Quit > select "1Password" application.
("Command Option Control Q" never worked). And then I managed to delete the app and to install a new one. thanks.0 -
It's the little 1Password icon that runs in your Mac menu bar:
And then I managed to delete the app and to install a new one. thanks.
Thank you for the update! That's great to hear :)
If you have any other questions, please feel free to reach out anytime.
Have a wonderful day :)
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wow! thanks, never new it is called a 1Password mini :) thanks a lot!
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