Missing passwords in Extension

Welcome to the forums, Michael! Thanks for taking the time to contact us. I'm sorry that you are having some trouble.



Let's try completely removing and reinstalling the Firefox extension. Other browsers handle the removal of the SQLite file automatically, but you will need to do this manually for Firefox if you change your master password:

1. Open Firefox.
2. Remove the 1Password extension.
3. Enter [font=courier new,courier,monospace]about:support[/font] in the address bar and press Return.
4. Click the "Show Folder" button.
5. Quit Firefox.
6. In the Explorer window that opened, go up one level in the file hierarchy.
7. Move the [font=courier new,courier,monospace]OnePassword.sqlite[/font] to your desktop.

​Then reinstall the Firefox extension from 1Password for Windows' preferences on the Browsers tab.

Once everything is working well, you can safely move the [font=courier new,courier,monospace]OnePassword.sqlite[/font] file on the desktop to the trash.

Please let me know how it goes.



Note: You should only change your Master Password if it is weak and needs to be made stronger or if it is also used for something else. Your 1Password Master Password isn’t like a typical Login password, and so security advice that tells people to change passwords regularly does not apply to things like your 1Password Master Password.

In technical terms your 1Password Master Password is an encryption password instead of an authentication password; the advice used for one does not apply to the other. Once you have a strong, memorable, and unique Master Password you should not change it.

…the sqlLite File was at another location (one level higher)!

Perhaps you missed step six.

6. In the Explorer window that opened, go up one level in the file hierarchy.

In any event, thanks for letting me know that everything is working well.

If we can be of further assistance, please let us know. We are always here to help!