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Chrome extension out of sync with desktop app

Roman Ianni
Roman Ianni
in 1Password 4 for Windows
Hi! i bought recently the mac+windows bundle and i encountered several problems with the app and the extensions.

I been added lots of sites in to the chrome extension and this changes doesnt apply in to the app, there is a way of sync the extension with the app manually? i tried to restart the helper but it doesnt seems to work.

Thanks in advance!

Comments

  • khad
    khad
    1Password Alumni
    Welcome to the forums, Roman! Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    Please review our troubleshooting guide for this, and review each step carefully:

    http://help.agilebits.com/1Password_Windows/helper-not-connected.html

    The most common cause is a proxy server or other "Internet security" programs blocking the secure connection between the sandboxed browser extension and the main 1Password program. Workarounds for both of these are outlined in the guide, and the latter has its own page linked in step seven:

    http://help.agilebits.com/1Password_Windows/antivirus-configuration.html

    Please let me know how it goes and if the above applies to your situation.

    If you're still having trouble, could you please send us your Diagnostics Report? Select Help > Diagnostics Report > Export to File from the menu bar in 1Password. Then attach the report to an email to us: support AT agilebits DOT com

    Once we see your report we should be able to help more. Thanks in advance!
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