Create Master Password

When I first created my account I did not create a Master Password. I just created a Unlock Password which works fine. Now Im being asked for the Master Password. How do I create a New Master Password without deleting everything

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  • khadkhad Social Choreographer

    Team Member
    edited November 2012
    Welcome to the forums, CDale! Thanks for taking the time to contact us. I'm sorry that you are having some trouble. It is not possible to begin using 1Password on an iPhone without creating a Master Password. It is part of the process before you can begin using the app.

    Your master password is used to encrypt all your confidential information for each item that has the master password enabled; without this password the data in these items cannot be recovered. Your 1Password master password is known only by you, and we cannot reset it for you; if we could, that would be a security hole that criminals could use to steal your data.

    With 1Password touch 2.1 (an extremely old version), we had a partial upgrade option that allowed you to use just the unlock code to upgrade your 1.4 database to 2.1 format. If you used this option, your master password may be the same as your unlock code (unless you have changed it on the Settings screen, since then).

    If this does not apply to your situation, and you cannot remember the password, you will need to reset your master password. Make sure you're using the latest version of 1Password on your iOS device and then navigate to More > Settings > Security and tap Reset Master Password. Note that any entries that were previously protected by the master password (but only those entries) will be permanently lost. Items created on your iPhone default to master password protection being OFF, so it is possible that few to zero items will be affected. You will need to verify this yourself.

    If you reset the database there are a few ways to retrieve your data after the reset:
    • If you've been using Dropbox to sync your data with 1Password for Mac or Windows, just set up Dropbox syncing again, and your data will start syncing to your iPhone automatically.
    • If you've previously sync'ed your 1Password data with 1Password for Mac using Wi-Fi, you can easily restore your data during the next Wi-Fi sync.
    • If you've used the built-in "backup and restore" feature to save a backup copy of your 1Password data, you can use it again to restore that saved backup file.

    If we can be of further assistance, please let us know. We are always here to help!
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