logins not syncing


I'm using Lion, 1password 3.8.20.

I have an iPad and an iPhone. I'm syncing through Dropbox. Though there's no indication that anythings wrong there are two specific logins that are not showing up on the iPad (2 wifi only) and Iphone 5 (brand new to me.) I've reset the database. SInce it's a problem on both my iOS devices I'm thinking it's a dropbox problem. ??

I have done the reset database as suggested in the Knowledge base. Any ideas?



  • khadkhad Social Choreographer

    Team Member
    edited November 2012
    Welcome to the forums, Annamarie! Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    Can you confirm for me that the Logins are showing up in 1PasswordAnywhere?

    1. Log in to the Dropbox website: https://www.dropbox.com
    2. Open the 1Password.html file inside 1Password.agilekeychain
    3. Enter your Master Password to access the 1PasswordAnywhere interface

    Do you see the data you are expecting to see on your iOS devices there?

    If you're still having trouble, could you please send us a Diagnostics Report?

    In 1Password 3.8, just select Help > Troubleshooting > Diagnostics Report from the menu bar.

    If you are using 1Password 3.9 (from the Mac App Store), you'll need to follow the instructions here:


    Then attach the entire file to an email to support AT agilebits.com.

    Please include a link to this thread in order that we might more quickly "connect the dots" when we see your Diagnostics Report in our inbox.

    Please do not post your Diagnostics Report in the forums, though.
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