Error when using 1password.html file

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  • Warning No formatter is installed for the format ipb
  • Joey McNelis
    Joey McNelis
    Community Member
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    Warning No formatter is installed for the format ipb
  • khad
    khad
    1Password Alumni
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    Warning No formatter is installed for the format ipb
  • glev
    glev
    Community Member
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    I have the same problem. However, I did access 1Password.html through dropbox.com. I am able to enter in my password, then I get the error - Problem loading 1Password data file

    A key data file could not be loaded and 1PasswordAnywhere cannot continue without it.

    Please see this help guide for troubleshooting tips.

  • glev
    glev
    Community Member
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    I should add that I am using 1Password4 on a Mac running 10.8.5 - did not have this problem with 1Password 3. And I am running this on my computer just to be sure it is working.

  • Megan
    Megan
    1Password Alumni
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    Hi @glev,

    I'm sorry to hear you're having troubles accessing 1Password Anywhere! The error you're seeing is a bit strange if you are accessing 1Password Anywhere via the Dropbox website. Please take a screenshot of the message that you are seeing. When we see that we will know better what's going on here. Please ensure that you are taking a full screen screenshot so we can get the whole big picture. :)

    There are instructions on how to take a screenshot here: http://take-a-screenshot.org/

  • svondutch
    svondutch
    1Password Alumni
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    I did access 1Password.html through dropbox.com. I am able to enter in my password, then I get the error - Problem loading 1Password data file. A key data file could not be loaded and 1PasswordAnywhere cannot continue without it.

    Have you tried to repair your 1Password Data in our Windows app? File > Repair 1Password Data.

  • DBrown
    DBrown
    1Password Alumni
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    Hi, glev!

    In what browser on what platform are you trying to view and use 1Password.html on your Dropbox web site?

  • glev
    glev
    Community Member
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    Sorry, just noticed this - I did resolve the problem. I was syncing both iCloud and Dropbox. Apparently that messes up the 1Password anywhere access. If I just sync to dropbox, all works as expected.

  • DBrown
    DBrown
    1Password Alumni
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    I'd be surprised if that turned out to be the case, but I'm glad to hear that you're no longer having a problem with 1PasswordAnywhere. Thanks for letting us know!

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