IPad doesn't sync with iCloud

edited December 2012 in iOS
Hi, I am a new 1password user. After installing the app syncs easily between my iPhone 4 and 5. However, on my iPad 4 it says "no icloud information". Documents in Pages as well as new pics in fotostream are synchronised quickly between iPad and iPhone using iCloud. I tried resetting my iPad, reinstalling the program, but the problem persists. I notice a "onepassword" file (92kb) in the document and settings section of iCloud on my iPad4, just as on my other IOS devices.

Any suggestions to help me out? Should I delete the iCloud file after temporary disabling iCloud sync in my devices? Or should I try to create an new account and then merge?

Comments

  • khadkhad Social Choreographer

    Team Member
    Welcome to the forums! I'm sorry that you are having some trouble. Please carefully follow the steps in the User Guide which should get things working well:

    http://learn.agilebits.com/1Password4/iOS/Sync/iCloud/ios-icloud-not-working.html

    Please let me know how it goes.

    Happy holidays!
  • edited December 2012
    Thanks for your reply. I finished all steps as listed. iPhone 4 and 5 still working normal, no information lost (relieve...) but my iPad 4 keeps saying "no information found in iCloud"..... despite the fact that I can see the onepassword file in "icloud" "manage storage" "documents and information" on all IOS devices (iPhone 4, 5 and iPad 4).

    I found another user with the same problem: http://forums.whirlpool.net.au/archive/2026777 - the problem seemed to be solved here by creating a new account with the same password. Would it be safe to try??

    BTW: merry Christmas to you too!
  • khadkhad Social Choreographer

    Team Member
    Yeah, it's not really an "account" per se but a data file that is protected with a master password.

    First things first, I'd recommend backing up your data from one of the devices where things are working well:

    http://learn.agilebits.com/1Password4/iOS/Sync/iTunes-File-Sharing/itfs-getting-started.html

    Please let me know once you've done that. :)
  • edited December 2012
    OK, thnx for your reply: file is stored safely on my Mac. What 's next?
  • khadkhad Social Choreographer

    Team Member
    Great! Then delete 1Password's iCloud data on your iPad 4 and try syncing again:

    http://learn.agilebits.com/1Password4/iOS/Tutorials/ios-reset-data.html

    Also, if you're still having trouble, are you certain that all devices are logged in to the same iCloud account? That could explain the discrepancy.
  • edited December 2012
    Finished: still..... the same message on my iPad 4: "no information found in iCloud", while syncing did create a new onepassword file in documents/storage/backup.

    Wait, after restarting my iPad 4: it RUNS normal: all data synced!

    Thank you very much for your help!
  • khadkhad Social Choreographer

    Team Member
    Woohoo! I'm glad everything is working well. It's a belated Christmas miracle. <img class=" />

    Please do let us know if there is anything else we can ever help with.

    Cheers!
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