Read first: Previous version support information

new iMac. Can't open 1 password. Ouch.

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Rebecca Jallings
Rebecca Jallings
Community Member
in 1Password 3 – 7 for Mac

Anyone know what this means?
Exception: The encryption keys file does not exist at 'file://localhost/Users/rebeccajallings/Dropbox/1Password.agilekeychain/data/default/1password.keys'

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  • Rebecca Jallings
    Rebecca Jallings
    Community Member
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    Don't know why or how but it's now working...

  • khad
    khad
    1Password Alumni
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    You're trying to use the 1PasswordAnywhere web app in your browser from your local disk. This is a limitation of your browser and mentioned in the User Guide.

    You probably want to install the actual 1Password application on your iMac rather than trying to use the 1PasswordAnywhere web app.

    1. Wait for Dropbox to finish syncing to your new iMac
    2. Install the 1Password application if you haven't already. If you previously purchased 1Password on the Mac App Store, you should download it from there. If you purchased 1Password on our website, you should download it directly from our website.
    3. Open the 1Password application (not the data file in your Dropbox folder).
    4. 1Password should automatically detect your data file.

    If you really just want to use the 1PasswordAnywhere web app, just access it from the Dropbox website. As listed in the User Guide:

    1. Log into the Dropbox website.
    2. Open the 1Password.html file inside 1Password.agilekeychain from Dropbox's web interface.
    3. Enter your master password to unlock 1PasswordAnywhere.

    I hope that helps. Please let me know how it goes. :)

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