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PC login not showing up in browser extension?

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champone
champone
Community Member
edited April 2013 in 1Password 4 for Windows

one of my logins is not showing up in any of my browser extensions? any ideas? thanks

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  • khad
    khad
    1Password Alumni
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    1. What version of 1Password for Windows are you using?
    2. Do you mean that the Login isn't showing up in the 1Password browser extension(s) on that same machine or on a different machine?
    3. If it's on a different machine, what version of 1Password are you using there?
    4. What browsers are you checking in for the Login item?

    You posted in the lounge, so apologies for all the questions. I just want to know where I should move this post and need some more details to better assist you. :)

  • champone
    champone
    Community Member
    edited April 2013
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    Hi there! thanks for the quick response.

    1. windows 1password ver. 1.0.9.327

    2. It is not showing in the browser extension (chrome & IE) it does however show in the 1password windows application

    3. n/a

    4. I accidentally posted in the lounge, would you move it to the windows forum.

    one more thing to note. I was having problems with a handful of sites not autosubmitting either the login or the password or both. Disabled animations on browser fixed the problem. Major site that it was not working on was Amazon.com

    look forward to your reply.

  • khad
    khad
    1Password Alumni
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    Please review our troubleshooting guide for this, and review each step carefully:

    Troubleshooting the new browser extensions

    A common cause is a proxy server or other "Internet security" programs blocking the secure connection between the sandboxed browser extension and the main 1Password program. Workarounds for both of these are outlined in the guide, and the latter has its own page linked in step seven:

    Configuring problematic antivirus/malware software

    Please let me know how it goes and if the above applies to your situation.

    If you're still having trouble, could you please send us your Diagnostics Report? Select Help > Diagnostics Report > Export to File from the menu bar in 1Password.

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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