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LICENSE_NOT_FOUND in activate.json when entering license key

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i319
i319
Community Member
edited June 2013 in 1Password 4 for Windows

Hi,

after installation of 1password on Windows 7, when I enter the license key a "activate.json" file gets downloaded and the activation of 1pasword fails.
The content of the file is the following:
{"status":"LICENSE_NOT_FOUND"}

What can I do?

Thanks,
Bruno

Comments

  • khad
    khad
    1Password Alumni
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    Please email us so we can better assist you: support@ agilebits .com

    For your own sake, we prefer to handle licensing matters privately rather than on a public forum since we may need to ask you for your license key or other order details in order to look it up.

    Thanks!

  • Bieleke
    Bieleke
    Community Member
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    Well it seems there are more troubles like this on windows installs...
    Can you guys please fix this ?

    http://screencast.com/t/TPKLvg54

  • Bieleke
    Bieleke
    Community Member
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    The same troubles as the first message above, the license json is empty with the same license not found error

  • khad
    khad
    1Password Alumni
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    I see you already emailed us, @Bieleke, and Ben already replied. We'll continue to work with you via email until everything is resolved so we aren't duplicating efforts. :)

    MBS-89612-172

This discussion has been closed.