Can't install Safari Plugin into Safari 6.0.5

edited July 2013 in 1Password 3 – 6 for Mac

I am trying to install the Safari plugin and am getting the following error.....

An error occurred while installing the extension “1Password”.

Is there a compatibility issue here?


  • I have emailed the Diagnostics export to the support email.

    I am using ML 10.8.4 and safari 6.0.5

  • khadkhad Social Choreographer

    Team Member
    edited July 2013

    I'm sorry that you are having some trouble with Safari, @Gloalit. Since you already emailed us a Diagnostics Report we'll continue to work with you via email until everything is resolved so we are not duplicating efforts or creating confusion for either you or us. :)


  • Hi!
    Have you found the solution? I just bought 1Password and cannot install the Safari extension (Mac OS X 10.8.4; Safari 6.0.5). After double clicking the 1Password.safariextz file a message pops up saying something like: 'Safari cannot install this extension. En error appeared while installing the 1Password extension.'
    Suggestions will be greatly appreciated!
    Kind regards.

  • khadkhad Social Choreographer

    Team Member

    Hi @wjw44,

    Thanks for taking the time to contact us. I'm sorry that you are also having some trouble.

    The first thing I'd like to have you try is to do this:

    In Finder, select Go > Go to Folder… from the menu bar. Copy and paste the following path into the input box and then press Return:


    Drag both the Extensions and Database folders to your Desktop. Then restart Safari and see if it'll let you install extensions now.

    It should but it may not, depending on a few things I can't know until we see your Diagnostics Report. But try that and let me know how it turns out.

    If you're still having trouble, please email us a Diagnostics Report as described above. We'll help. :)


  • wjw44wjw44
    edited August 2013

    The problem is SOLVED.
    Thank you very much for your suggestion!
    There was only one extension installed earlier, i.e. Kaspersky Security keyboard. I don't know if there's any connection, though.
    THNAKS again! :)

  • khadkhad Social Choreographer

    Team Member

    Great news! Thanks for letting me know that everything is working well. :)

    I think there may be a connection. We'll keep an eye on it.

    Please let me know if there is anything else we can help with.


This discussion has been closed.