Firefox Extension: Mouse freezes and float after using 1Password Extension in Firefox

Almost every time after putting in my password to fill in a password form in Firefox, the mouse seems to freeze and 'float' as if the extension was hijacking the browser's main thread. This is very frustrating!

Comments

  • DBrownDBrown 1Password Alumni

    kop48, I'm sorry to hear you're having that problem.

    To help me try to reproduce it, can you tell me exactly what steps you're taking?

    For example, do you first go to a web site for which you [do | do not] have a Login item saved in 1Password; or are you using the 1Password [main program | Firefox extension] to open, fill, and submit a login form based on a Login item you've already saved in 1Password?

    Thanks for your patience, kop48! We want to figure this out.

  • kop48kop48 Junior Member

    Hi DBrown,

    I am seeing this just starting up Firefox. This also happens immediately after typing in my master password into the extension and it unlocking.

    Cheers,

  • DBrownDBrown 1Password Alumni

    So, very quickly after you launch Firefox, the pointer stops reacting to mouse movement, even if you don't press Ctrl+\ or click the 1Password extension icon in the Firefox toolbar first?

    I can't reproduce that on my Windows 7 setup, using the latest 1Password extension.

  • kop48kop48 Junior Member

    That is correct, without activating 1Password at all.

  • DBrownDBrown 1Password Alumni

    Thanks for the clarification!

    Can I ask you to disable and uninstall the extension, work with Firefox a bit, and let us know whether you see the same problem?

  • I have exactly the same problem, although I use Chrome on Windows. I have had this issue for many months and versions.

    kop48, what sort of mouse do you have? I have a SteelSeries Sensei.

  • kop48kop48 Junior Member

    I have a Logitech G15x, but this also happens on my work computer, with completely different hardware.

  • DBrownDBrown 1Password Alumni

    Did uninstalling and re-installing the browser extension have any beneficial effect?

  • kop48kop48 Junior Member

    No, and I've just had the same thing happen in Chrome.

  • DBrownDBrown 1Password Alumni

    I'll have to ask the developers for assistance with this, @kop48, as I'm unable to reproduce the problem.

    In case it would help them, please send us a diagnostics report (from the Help menu in 1Password for Windows), and be sure to include a link to this forum thread.

    Thanks for your help!

  • kop48kop48 Junior Member

    Who can I mail it to? The application isn't finding my mail client.

  • DBrownDBrown 1Password Alumni

    Hmm...try [email protected], and let us know if that doesn't work for you.

    Thanks again!

  • kop48kop48 Junior Member

    Ok, sent. FYI, the same thing happened when I hit Control+\, so it might be the Agent itself...?

  • kop48kop48 Junior Member

    So, I suspect it's the agent itself. The update dialog box also caused my mouse to lag while updating to the latest 1Password 4 BETA. This occurred even before launching my browser.

This discussion has been closed.